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Before you make your appointment

PLEASE READ

 

CANCELLATION/NO SHOW POLICY

 

CANCELLATION POLICY

  • Up to 24 hours before your appointment: Free cancellation 
  • Within 24 hours before your appointment (Weekdays): $10 cancellation fee.
  • Within 24 hours before your appointment (Saturdays): $50% of the full session fee  

NO SHOW POLICY

  • 1st time no show: 50% of the full session fee (Might be waived within reason) 
  • 1st time no show for a new client (Initial Appointment): No further booking will be allowed. 
  • 2nd time no show: 50% of the full session fee (Not covered by insurance)
  • 3rd time no show: 100% of the full session fee (Not covered by insurance)
CANCELLATION DUE TO THE SICKNESS/EMERGENCY
 
  • If you are too sick to come for a massage due to flu/cold, or other conditions that are contraindications for massages, please let me know at your earliest convenience. Cancellation fee will be waived in such cases. Please call me ahead if you are not sure whether to come or not. 
LATE ARRIVAL
 
  • If you are late for your scheduled appointment time, the session might be shortened according to the clinic schedule, and you will be charged in full for the booked session. 
 
 
*  By proceeding and booking your appointment, you are in agreeance to CustomCare Massage policies and held accountable for these fees.  *